Terms of Service

Effective 11 November 2026

TALDERMONT LIMITED, a private company limited by shares incorporated in Hong Kong on 11 November 2026 (Business Registration Number 81573444), operates the Taldermont website, dashboard and application programming interface (API), together called the Service. These Terms apply when you create an account or use the Service. If you act for an organisation, you confirm you can bind it, and references to you include that organisation.

The Acceptable Use Policy and Refund and Withdrawal Policy form part of these Terms. The Privacy Policy and Cookie Policy explain how we handle personal data and browser storage. Mandatory consumer rights take priority wherever they apply.

1 The Service and model access

Taldermont is a pay-as-you-go AI gateway. You can create an API key without buying Points and use a single OpenAI-compatible key to send requests to available third-party open-weight models such as DeepSeek, Qwen, Kimi, Llama, GLM and Mistral. We forward the prompt, files, parameters and other information needed to run the request to the relevant inference provider (Model Provider), currently DeepInfra, Inc. The Model Provider runs the selected model and we return its response. We debit Points according to the listed model price and units processed. A model marked unavailable cannot accept requests.

We operate the gateway and do not develop or train the models. Model Providers determine how their models operate, filter content and generate responses. We may change the catalogue or Model Providers. We will try to give notice of a material removal when reasonably possible.

2 Eligibility and regional availability

You must be at least 18 and legally able to enter into a contract. A consumer is an individual using the Service mainly for purposes outside their trade, business, craft or profession. A business user uses it for commercial or professional purposes or for an organisation.

We do not offer the Service to anyone located in, ordinarily resident in, or organised under the laws of Afghanistan, Algeria, American Samoa, Angola, Belarus, Bolivia, Bosnia and Herzegovina, the British Virgin Islands, Bulgaria, Cameroon, the Central African Republic, China, Côte d’Ivoire, Cuba, the Democratic Republic of the Congo, Guatemala, Guinea, Guinea-Bissau, Haiti, Iran, Iraq, Kenya, Kuwait, Laos, Lebanon, Libya, Mali, Monaco, Myanmar, Namibia, Nepal, Nicaragua, Niger, North Korea, Papua New Guinea, Russia, Somalia, South Sudan, Sudan, Syria, Tunisia, Türkiye, the United States of America, Venezuela, Vietnam, Yemen or Zimbabwe. The Service is also unavailable in Crimea, Sevastopol, Donetsk, Luhansk, Zaporizhzhia and Kherson.

We use IP-based location checks, your sign-up confirmation and payment-provider checks where available. IP location may be imprecise, especially within a country. You remain responsible for complying with these restrictions and must not bypass them or use the Service for someone in an excluded location. These are service-availability restrictions. Individual models may have additional regional limits.

Do not use the Service in breach of applicable sanctions or export controls, or for the benefit of a person subject to sanctions that apply under Hong Kong law, including UN measures implemented in Hong Kong. Restrictions applicable to us, to you or to a Model Provider or payment service provider may limit access. We may screen accounts and payments and refuse or restrict use when necessary to comply.

3 Accounts and API keys

Sign up with an email address and password, provide accurate information and keep it current. Verify your email before purchasing Points. For account recovery or changes to your name or email, use the contact details below. We may verify your identity first.

Protect your credentials and API keys and take responsibility for activity through your account, subject to applicable law and our own obligations. Keep keys out of public repositories, client-side code and shared documents. If a key may be exposed, revoke it in the dashboard and contact us promptly. For a review of disputed charges, send the key identifier, dates, charges and any evidence of compromise. We may grant a goodwill credit after review. Your rights for incidents caused by us remain available.

You may create multiple keys and set a monthly Points spending limit for each key. Limits work on a best-efforts basis. Parallel requests and charges posted after responses can cause a small overrun before a limit takes effect.

4 Buying and holding Points

4.1 Point value and permitted use

Points are prepaid units for AI requests and related Taldermont features. USD 1 buys 100 Points, so the original purchase value of 1 paid Point is USD 0.01. Model input and output tokens measure technical usage and are distinct from Points. Points do not represent a bank deposit, payment account, currency or cryptocurrency. They cannot be transferred, sold, used to pay a third party, or cashed out. Eligible refunds are handled under the Refund and Withdrawal Policy and mandatory law. Model Providers supply inference to Taldermont and do not accept Points from users.

4.2 Top up limits and checkout

You can buy whole Points starting at 100 Points (USD 1). The maximum purchase is USD 2,000 or its equivalent per transaction, equal to 200,000 paid Points. The cap applies to the Points purchase value before separately displayed taxes and does not cap the total balance. We may apply further account or transaction limits for security or payment compliance.

Card checkout supports USD, EUR, GBP, CNY, JPY, INR and BRL, subject to the options shown for your purchase. Before you confirm, checkout displays the payment currency, applicable exchange rate, USD-equivalent Points purchase value, quantity of Points, any rounding, applicable taxes and total due. Separately charged taxes do not buy Points. Your card issuer or bank may charge its own fees or apply its own exchange rate.

A third-party payment service provider handles card details. We do not request or store the full card number. Business users may request an invoice for a card purchase. Bank transfer is available only if we separately agree to it in writing. The same Points rate and purchase cap apply. We credit Points after payment is received and confirmed and send a purchase confirmation by email.

4.3 Payment verification

We limit order frequency and the number of open unpaid orders. We record IP address, approximate country, browser and timestamp at sign-in and when you place an order, as well as any applicable checkout consent and when it was given. We use these records for payment verification, fraud checks and disputes and may share relevant records with the payment provider or card networks. We can hold, cancel or refuse an order if we reasonably suspect fraud or unauthorised card use.

5 Promotional Points and metered usage

5.1 Welcome and promotional Points

We may give you 100 welcome Points (USD 1 of usage) when you sign up, once per person. You may purchase Points before using the welcome grant. We may also offer other promotional Points under the conditions presented with the promotion. Promotional Points are used first. Paid Points are then consumed oldest purchase first. Promotional Points have no cash value, cannot be transferred and are excluded from refunds, subject to mandatory law.

5.2 API pricing and deductions

Before running a paid request, we check that you have enough Points to cover its estimated maximum charge, based on the input and the output limit you choose or the default limit. The actual charge reflects the applicable catalogue price and units processed, including input and output tokens or other listed units such as images. We convert any USD usage price at 100 Points per USD 1 and round each resulting charge up to the nearest 0.0001 Point. The dashboard shows deductions and your remaining balance.

New model prices are published before taking effect and apply to subsequent requests. We provide separate advance notice where required by law. Price changes do not alter prior charges or the Points purchase conversion rate. You can stop making requests and seek a refund of unused paid Points.

Failures on our side do not consume Points. We may charge for units the Model Provider already processed if you cancel a stream, a stream is interrupted or the model declines to return content. If a stream ends before the provider reports usage, we may estimate the charge from input and delivered output and identify it as an estimate in the dashboard. Send a request ID, if available, to dispute a charge. We review the records and correct verified errors under the Refund and Withdrawal Policy.

5.3 Points expiry

Welcome Points stay available while your account is open unless we detect duplicate accounts, automated registration or other abuse. Unused promotional Points end when your account closes. Paid Points do not expire through inactivity.

5.4 Refunds and withdrawal

You may ask for a refund of unused paid Points at any time. The Refund and Withdrawal Policy also explains the separate 14-day withdrawal right for consumers in the EU, EEA and UK and how to exercise it. Mandatory cancellation rights and other consumer remedies remain available.

6 Permitted use and developer obligations

Follow the Acceptable Use Policy, the relevant Model Provider’s terms, the licence and usage rules shown for your chosen model, and applicable law. You may use the Service inside your own application. You may not sell, sublicense or provide raw API keys or standalone access to the gateway, bypass billing or access controls, or reverse engineer the Service except where law permits. Follow model or provider restrictions on using outputs to develop competing models.

You are responsible for applications you build and for your users’ use of them. Provide required privacy notices, obtain the permissions and legal basis needed to submit personal data, and provide AI disclosures or labels when required. Put any legally required processing terms in place before sending personal data through the API.

7 Inputs outputs and intellectual property

You keep the rights you hold in prompts, files and other inputs. As between you and Taldermont, we assign to you any rights we hold in outputs returned to you. A model licence or provider terms may restrict those outputs, and an output may lack copyright protection or resemble output delivered to others.

You give us permission to process your inputs and outputs to run requests, return results, bill usage and provide optional request logging if enabled. You confirm you are entitled to submit the material. We do not use your content to train models. Our dashboard keeps request metadata for billing, security and support. By default we do not store prompt or response content as request history. You can switch content logging on or off in the dashboard. Model Providers may retain data under their own policies. Our Privacy Policy describes the data flows and retention periods.

Model responses may be inaccurate, outdated, offensive or incomplete. Review them before use, particularly code and outputs touching health, legal matters, finances or safety. Do not use an output as the sole basis for a decision affecting someone’s health, safety, rights, finances or employment.

Taldermont and its licensors own the platform, software, documentation and branding. You may use them to access the Service as allowed by these Terms. Model names and marks belong to their respective owners, and listing a model does not imply endorsement. We may use feedback you choose to send without payment.

8 Availability and changes

We provide the Service with reasonable skill and care. Availability may be interrupted, and these Terms provide no guaranteed service level. We aim to give advance notice of scheduled maintenance likely to cause noticeable disruption. If a change significantly reduces a feature you paid for, we will give advance notice where reasonably possible and make refunds of unused paid Points available under the Refund and Withdrawal Policy. Mandatory remedies still apply.

9 Suspension closure and remaining Points

You may stop using the Service and close your account in the dashboard or by contacting us. You may request a refund of unused paid Points when you close it. We may restrict a key, model or account for breach of these Terms or applicable model rules, a reasonable suspicion of fraud, payment abuse or a security threat, a sanctions concern, or a lawful or necessary requirement from a provider or authority. We give notice where practicable, explain the reason where lawful and safe, and consider appeals sent to our contact address. Serious or unresolved issues may lead to closure. We allow reasonable time to remedy the issue where appropriate.

We may discontinue the Service or close an account without cause on at least 20 calendar days’ notice. We will refund the original purchase value of the unused paid Points in that case. For a serious breach, fraud or sanctions-related closure, we may withhold amounts as required by law or deduct reasonable losses, chargebacks or penalties directly caused by the breach, where permitted. We refund the remaining eligible unused paid Points under the Refund and Withdrawal Policy. Any unused promotional Points end on closure.

10 Liability and business claims

Subject to the reasonable-care obligation and mandatory rights, we provide the Service and third-party outputs as available, without guarantees about accuracy, fitness or clearance of third-party rights. We are responsible for a Model Provider’s acts, outages, changes or outputs to the extent a loss results from our breach or from a duty we cannot exclude. These Terms preserve liability that cannot lawfully be excluded or restricted, including fraud and death or personal injury caused by negligence.

To the extent permitted by law, we are not liable to business users for indirect or consequential loss, lost profits, revenue, business opportunities or goodwill. For consumers, we are responsible for foreseeable loss from our breach or failure to use reasonable care. We exclude unforeseeable losses and business losses arising from consumer use where the law allows. These Terms set no general monetary liability cap.

A business user must reimburse reasonable costs and losses, including reasonable legal fees, from a third-party claim arising because its content, use of the Service or use of outputs breaches these Terms, applicable model rules, the law or another person’s rights. We will notify the business user promptly and allow it to participate in the defence.

11 Updates disputes and general terms

We publish updates with an effective date. We give at least 30 calendar days’ notice by email or dashboard for material changes that disadvantage you, unless a legal, security or Model Provider requirement calls for earlier action. We give notice as soon as reasonably possible in that case. If you disagree, you can close your account before the change takes effect and request a refund of unused paid Points. Continued use after the effective date signifies acceptance to the extent permitted by law.

Hong Kong SAR law governs these Terms and the policies they incorporate. Hong Kong courts have exclusive jurisdiction for business disputes. Consumers retain mandatory protections and access to courts available under applicable law, including in their place of residence. Contact us with the details of a dispute and we will respond within 30 calendar days. Either party may pursue available remedies without waiting for informal resolution.

These Terms and the incorporated policies constitute the agreement for the Service. We may transfer the agreement as part of a sale or reorganisation if your rights are preserved. You need our written consent to transfer your account. An unenforceable provision leaves the other provisions in effect. Delay in enforcing a right is not a waiver. Subject to mandatory law, neither party is responsible for performance prevented by events beyond its reasonable control. The English version governs in the event of a translation difference unless mandatory law provides otherwise. We may send notices to your account email or dashboard. Send legal notices to the contact address below.

Contact

TALDERMONT LIMITED
Hong Kong Business Registration Number 81573444
Unit 704C, 7/F, Block 3, Nan Fung Industrial City, 18 Tin Hau Road, Tuen Mun, N.T., Hong Kong
For support and legal notices, email info@taldermont.com